Reach Channel Guide

Contact Label Setup Guide

In real business operation scenarios, a user may have multiple contact methods under a single reach channel. Different business scenarios may need to use different contact methods to reach the user. To support this, Jiguang Operation Growth provides a multiple contact label feature, allowing multiple contact methods to be configured for a user.

Add Contact Labels

Each time a developer adds a reach channel, the system automatically creates a contact label named Default Contact for it. Developers can add more custom contact labels according to business needs. For example, for an SMS reach channel, you can add contact labels such as Work Phone and Personal Phone. The specific steps are as follows:

• Go to Data Center -> Data and Channels -> Data Channel Connection -> Reach Channel List.

• Click the Edit button for contact labels to add, manage, or delete contact labels. You can also set one of the contact labels as the system default.

Set Contact Information

After contact labels are configured, developers can set contact information for each contact label through the API so that users can be reached when creating operation plans. The structure is shown below:

• Android SDK Set User Contact Information Guide
• iOS SDK Set User Contact Information Guide
• Mini Program SDK Set User Contact Information Guide
• Web SDK Set User Contact Information Guide
  

After user contact information is set successfully, you can view the contact information for each contact label under each channel on the Data Center -> User Asset Management -> User Management -> User Details page.

Channel Receipt Guide

To calculate message conversion funnels and loss analysis, improve operation plans, and increase conversion, the message status of each reach channel needs to be obtained. Some reach channels require users to configure the Operation Growth project callback URL on their own platform.