Troubleshooting tools

The troubleshooting tool includes message query and quota query functions. It can determine whether the message is delivered normally by checking the life cycle of the message and the manufacturer's quota, aiming to help customers quickly troubleshoot problems.

Message query

When you cannot receive push notifications, you can enter [JiguangConsole]-[JPush】-[Management Tools]-[Troubleshooting Tools]-[Message Query] page to conduct life cycle troubleshooting.

enter Message ID and Registration ID, click Query to view the life cycle of the message. The query results are as follows:

Message life cycle: If the sending fails, the error code + error message will be displayed in the corresponding failure link.
Special message life cycle: If the message type is notification message + custom message, the message life cycle will produce two bifurcated paths.
Basic message information: displays the message type, sending strategy and message body. Click the message body to view the message body. json。
Basic device information: Displays notification permission switch status, manufacturer registration status, recent online time and other basic device information.

Message ID acquisition method

Console acquisition

Enter【JiguangYou can get it from the Console]-[Message Push]-[Push Management]-[Push Record] page Message ID。

API get

API Obtained in the response parameters after calling:

          {
    "sendno": "0",
    "msg_id": "54043471036732219"
}

        

Registration ID acquisition method

Client initialization JPush After success,JPush The server will allocate a Registration ID, as the identification of this device (different for the same phone) App of Registration ID is different), so you need to obtain it when troubleshooting Registration ID positioning problem, how to obtain it:Android、iOS。

Quota query

If the manufacturer channel has been successfully integrated but the push does not go through the manufacturer channel (VIP The default push strategy is manufacturer channel priority), you can enter [JiguangConsole] - [Message Push] - [Configuration Management] - [Troubleshooting Tools] - [Quota Query] page to check whether the current vendor channel quota is remaining. If the quota has been fully consumed, all notifications for the day will be passedJiguangChannel is issued.

Query frequency description

Equipment query

Supports querying device online status and registering toJiguangThe server's time, notification switch status, whether it supports vendor distribution, and the vendor'sTokenInformation; you can enter [JiguangConsole]-[JPush】-[Management Tools]-[Troubleshooting Tools]-[Device Query] page to query.

enter Registration ID, click Query to view device information. The query results are as follows: